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FREE DELIVERY FOR ORDERS OVER $20 WITHIN AUSTRALIA

SHIPPING & RETURNS

Returns Policy
You may return most new, unopened/unworn/non-washed items within 7 days of delivery for a refund. Once an item is worn or washed we cannot accept returns. Many of our customers are fitness enthusiasts and as such most times garments get worn down more quickly than non-fitness enthusiasts since they come into contact with the ground, barbells, and so on.

Refunds not due to defective or faulty goods and or incorrect item received will not have return shipping covered by Refund.

Refunds may still incur fees or surcharges based on the fees or charges of your payment gateway.  Please see their policies for details.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply email enquiries@livesoreaustralia.com with the details of your order and the reason for the return and we’ll promptly get back to you with assistance.

Return Address: Livesore Australia, Building 23/9 Ashley Street, West Footscray Vic 3012

Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We ask that if you are outside Australia that you simply email enquiries@livesoreaustralia.com and we’ll get you a quote to ship to your address. We love sending our swag around the world so please do not hesitate to contact us!

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Typically we aim to have your order shipped within 5-7 business days of receiving the order unless otherwise noted. We ship orders using several different carriers to ensure we get your goods to you the fastest way possible based on your delivery location.

Shipping Liability Statement
LiveSore customer shall not hold LiveSore liable for failure to make timely delivery on delivery date specified. Any statement by LiveSore as to probable date of delivery by carrier is a statement of opinion only and shall not be warranted in any manner. Products that LiveSore provides that are produced overseas will have no guarantee on exact delivery date as shipping/customs/delays are out of our control and the customer agrees that delivery dates are an estimate and not a guarantee. LiveSore shall not be liable for any delays in shipment or deliveries by LiveSore and or carriers. LiveSore shall act as an agent only for the above receipt and forwarding of parcels by the customers who name and address appears above. LiveSore assumes no liability of the successful completion of delivery of the parcel(s) accepted for shipment nor for the loss of damages by any cause in the parcels or the contents thereof. In the event of loss or damage to said parcel(s) LiveSore will act as an agent on behalf of the customer for the filing and processing of claims (unless client used their shipping account). It is hereby expressly agreed that LiveSore shall have no liability if any claim is denied or paid only in part by the carrier. Parcels are not covered for damage during shipment.

 

Pre-Orders Sales

On occasion Livesore Australia will run a pre-sale campaign, these are sales for goods that have been purchased from the manufacturer but production and/or delivery to Livesore Australia is not yet complete.  This will result in a delay of delivery for these goods (displayed on the product page).  If a product is delivered to Livesore Australia in such a state that it cannot be used by you the customer, ie supplier provided incorrect size and/or short delivered on product quantities) Livesore Australia will credit or refund you the customer for the full value of the order.  The average delay for delivery on pre-ordered goods is 4 - 6 weeks but this may vary product to product. Please be sure to read delivery times on the product page.

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